Conflict-free Case Management

People in a CFCM training.

Conflict-Free Case Management (CFCM) helps people get the services and supports they need with the guidance from someone who is separate from the organizations delivering those services. This ensures that each person’s goals, preferences and voice come first. 

The people doing this work are called Conflict-free Case Manager and Independent Facilitators. 

Both Independent Facilitators (IFs) and Conflict-free Case Managers (CFCMs) support people in leading their person-centered planning process and help individuals create plans that reflect what they want for their lives.

Why conflict-free support matters

  • Better satisfaction with services.
  • Stronger advocacy and person-driven goals.
  • Less risk of biased recommendations.
  • Improved outcomes and independence.

     

Frequently Asked Questions

Conflict-free Case Management is required by Medicaid.
Independent Facilitation is required under a Consent Decree Addendum.
Both roles overlap in their values and skills, and both aim to support individual autonomy and quality of life.
 

This work is part of Long-Term Services and Supports (LTSS) and Home and Community-Based Services (HCBS).

We serve:

  • People with Intellectual and Developmental Disabilities (IDD)
  • People who are Elder and Adults with Disabilities (EAD)
     

The Sherlock Center provides training and ongoing support to Independent Facilitators (IFs) and Conflict-free Case Managers (CFCMs).

We focus on upskilling and creating a strong community of practice where professionals can learn from one another.

Training topics include:

  • Foundations of case management
  • Self-determination in plan writing
  • Facilitation skills
  • Resource mapping
  • Employment supports

By building knowledge and skills, the Sherlock Center helps ensure that people receiving services have the best possible support and that IFs/CFCMs feel confident in their roles.
 

For more information